技术服务中心

技术服务中心

信息技术

The 技术服务中心 supports the campus community's technology needs and aims to provide assistance in a timely manner. Our staff and student employees are skilled in troubleshooting various software and hardware technologies for Mac and HP users. We also provide access and support for printing and scanning, 多媒体服务, 媒体服务(AV), 教室和实验室技术, 和亚洲博彩平台排名的身份证.

All technology issues and questions should be submitted via phone or email. Please call (401) 341-7777 from off campus or Ext. 7777从校园,或电子邮件 tsc@药膏.edu. We are located in the •麦基洛普爵士图书馆, Room 002 (garden level).

小时

  • 8 a.m. 到晚上9点.m. 星期一至星期五
  • 10 a.m. 到晚上9点.m. 周六
  • 中午至晚上9点.m. 周日

实验室的位置

  • Antone Academic Center: Two Mac labs (Rooms 122 and 124) and a Mac digital photo lab (Room 110).
  • •麦基洛普爵士图书馆: Two PC labs (Rooms 005 and 006) and a testing center (Room 004).
  • O'Hare Academic Building: Digital forensics lab (access restricted to faculty and students participating in related academic programs).

技术建议

连接到校园网络, computers must meet certain minimum requirements and have an up-to-date antivirus program installed. If you do not have antivirus software installed, we recommend Microsoft Defender for Windows and Sophos Antivirus and AVG for Mac operating systems. For assistance installing antivirus software, call the 技术服务中心 at (401) 341-7777.

学生, faculty and staff connect to SRU-Community and have unlimited access as long as the computer or device is connected to the network every 30 days. (You will need your 亚洲博彩平台排名 username and password to access the links below.)

Guests of the University connect to SRU-Guests and have one week's access as long as their computer's software is compliant.

连接到校园网络 within 亚洲博彩平台排名's residence halls, 请按照下面的说明操作.

最近的安全功能允许教师, staff and undergraduate students to reset their own passwords. This feature works in tandem with Office 365 accounts.

For assistance, call the 技术服务中心 at (401) 341-7777 during normal business hours.

To access your Office 365 email, follow the instructions below. 如果您有问题或需要帮助, contact the 技术服务中心 at (401) 341-7777 or tsc@药膏.edu.

Multi-factor authentication adds an added layer of protection to your Office 365, Canvas, 变焦, Webex and 校园门户网站 accounts by requiring a "challenge" in addition to your password when you access your account from a new device or application. This helps to prevent unauthorized access to your account in the event your password is discovered or used by someone other than yourself.

The following documents will help you enable multi-factor authentication:

Accessing email from your 亚洲博彩平台排名 computer: Your Outlook client may ask you to re-authenticate. 要验证身份,请输入您的电子邮件地址(username@药膏.edu) and 亚洲博彩平台排名 password with your multi-factor authentication challenge response.

访问MySalve的电子邮件: 登录后 校园门户网站, you will see the Office 365 button on the left side of the page. On your first attempt to access Office 365, you will be prompted to authenticate. To authenticate, enter your email address (username@药膏.edu) and 亚洲博彩平台排名 password with your multi-factor authentication challenge response.

通过web浏览器访问电子邮件: 访问 前景.office365.com/药膏.edu. 系统将提示您进行身份验证. To authenticate, enter your email address (username@药膏.edu) and 亚洲博彩平台排名 password with your multi-factor authentication challenge response.

通过移动设备访问电子邮件: Your email client on your phone will prompt you to re-authenticate. To authenticate, enter your email address (username@药膏.edu) and 亚洲博彩平台排名 password with your multi-factor authentication challenge response.

校友办公室365: For more information on Office 365 for alumni review the 信息表

Office 2016适用于PC或Mac: 学生, faculty and staff can download the full version of Microsoft Office for up to five personal machines.

Mobile devices can be synchronized with your 亚洲博彩平台排名 email account. This includes Android smartphones and tablets, Apple iPhones and iPads and other smartphones. 获取Android方面的帮助, 微软和其他设备, or if you are an Apple user and are unable to reset your password using the instructions below, call the 技术服务中心 at (401) 341-7777.

Mobile users can access 亚洲博彩平台排名 resources through the Canvas and Ellucian GO apps. Users can access these applications through their device's app store, and should remember that not all of the functionality of desktop/laptop software is available on mobile devices.

The Office of 信息技术 maintains a system maintenance window from 5-9 p.m. 在星期五. All standard system and network maintenance is scheduled during these hours, with reminder notifications issued through the 校园门户网站. When major or emergency system and network upgrades are needed, the campus community will receive email notifications with details about expanded maintenance windows.